Operations Advisor for Owner-Led Service Businesses
Your business has grown.
Your operating structure hasn't.
I help growing service businesses identify and fix the operational bottlenecks, management gaps, and accountability problems that keep everything flowing back to the owner.
For established owner-led service businesses that have outgrown the way they are currently managed.
The Growth Problem Nobody Warned You About
The company got bigger. So did your workload.
At some point, harder work stops being the answer. The business has become too complex to run through one person's head, inbox, phone, and instincts.
What worked at an earlier stage can become the very thing holding the company back. The issue is often not motivation, effort, or even revenue. It is the operating structure.
Everything comes back to you
Your managers have responsibilities, but too many decisions still find their way to the owner.
Managers supervise instead of own
People stay busy, but accountability for outcomes remains unclear.
You lack clean visibility
You have plenty of data, but not the few numbers that tell you what needs attention now.
Growth creates more friction
Handoffs, communication, meetings, approvals, and priorities become harder as the company expands.
If the company cannot operate effectively without constantly routing decisions through you, you don't primarily have a time-management problem. You have an operating-system problem.
Start Here
The Operational Bottleneck Assessment
A focused 10-business-day diagnostic designed to uncover what is keeping your company dependent on you and what needs to change first.
What I examine
- Owner Dependence: where decisions, approvals, and information unnecessarily converge on you.
- Management & Accountability: whether leaders truly own outcomes or simply supervise activity.
- Operating Rhythm: meetings, communication, escalation, priorities, and decision-making.
- KPIs & Visibility: whether leaders have the information they need to run the business.
- Workflow & Handoffs: where work stalls, gets duplicated, or falls between functions.
- Organizational Structure: whether responsibility and authority match the company's current size.
What Happens
A diagnostic, not another coaching program.
We start by understanding how the business actually runs today, not how the org chart says it should run.
Diagnose
I review the operating structure, interview key people, examine reporting and workflows, and identify where owner dependence and organizational friction are being created.
Prioritize
I separate symptoms from root causes and identify the few changes that will create the greatest operational leverage over the next 90 days.
Reset
You receive a practical 90-day Operations Reset Plan showing what should change, who should own it, and what success should look like.
Experience Matters
I have spent my career inside the problems growing companies face.
My background spans franchise consulting, multi-location operations, enterprise systems, business analytics, operational transformation, process improvement, and organizational performance.
I spent roughly a decade with SERVPRO corporate working around owners, operators, and growing businesses. I have also led and advised transformation work across organizations where scale, systems, people, and execution all had to work together.
I am not coming in to give you another motivational framework. I am there to help determine what is structurally preventing the business from operating at the level it should.
Who This Is For
Established service businesses where growth has created complexity.
This work is designed for owner-led companies that have built real revenue, real teams, and real customer demand, but have reached the point where the management system has not kept up.
- Home services: HVAC, plumbing, electrical, roofing, restoration, landscaping, and related trades.
- Construction, facilities, commercial services, and other operationally intensive businesses.
- Typically $2M–$20M in annual revenue with an established team.
- An owner who is still too central to daily decisions and execution.
- A leadership team that needs clearer accountability, visibility, and operating discipline.
What Comes Next
The 90-Day Operations Reset
If the assessment identifies issues you want help implementing, I can work alongside you and your leadership team for 90 days to put the new operating structure in place.
That may include management accountability, meeting rhythm, decision rights, KPIs, workflow redesign, operating priorities, and the practical systems needed to reduce dependence on the owner.
The assessment stands on its own. There is no requirement to continue into implementation.
Start With a Conversation
Something in the business isn't scaling.
Let's find out what.
If your company has grown but you remain the person holding too much of it together, let's spend 20 minutes talking about what's happening.
Schedule a Conversation